"large enough to count on...small enough to care"
- Frequently Asked Questions


Frequently Asked Questions

What are your hours of operation?
Tobay Printing operates between 5 to 7 days a week, up to 24 hours a day if needed.
Our office hours are 8 a.m. to 5 p.m. Est, Monday thru Friday.

Do you handle mailing and fulfillment?
Tobay Printing will handle all of your mailing needs. We specialize in carrier route mailings, ink jet and labeling.
We also offer wafer sealing and postage statement estimates upon request.

What kind of papers does Tobay Printing run?
We run high grades of offset paper, coated text and coated cover. Tobay Printing also runs newsprint and groundwood stocks.
We also print on recycled stocks, FSC certified stocks upon request.

What types of proofing does Tobay Printing provide?
High resolution paper proofs are available. We can also provide electronic proofs helping in facilitating quick turnaround of your job.

I may need assistance with file preparation. Who would advise me?
We have a qualified pre-press staff available to help you with any file preparation needs. We suggest contacting our pre-press departent with any questions that you may have regarding file preparation.

What types of electronic files are accepted?
Our Pre-press department can accept native files such as Adobe In-design and Quark Xpress, however PDF and PDFX-1a files are most commonly used. We do support other applications such as MS Publisher and MS Word however these programs are not the preffered method of file preparation.

How do i send my files to Tobay Printing?
Information to follow.

How is communication handled between customers and production?
Our Production team is available to answer any questions you may have. We will provide you with an accurate delivery time in order for you to meet your delivery times.

What type of printing does Tobay Printing produce?
Tobay Printing is a full service printer. We offer everything from books, catalogs, tabloids, journals and single sheet mailings. We produce everything from quality 4 color work to black and white printing. We also specialize in quick turnaround financial printing. We also offer perfect binding, saddle stitching and folding. Your product is warehoused at our facility and can be shipped by Tobay or picked up by you.




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